Velocity Ammunition Sales, LLC
FREQUENTLY ASKED QUESTIONS
What is Shipping Protection?
Shipping Protection offers quick resolution to orders that have been lost or damaged while in the hands of UPS or FedEx. We standby all orders, however, UPS/FedEx are often slow (up to 2 weeks) to investigate and make a decision as to whether they will pay a claim. When you add the shipping protection to your order, you will get your item reshipped (if in stock) or refunded within 3 business days of emailing info@velocityammosales.com.
The biggest benefit for our customers is the likelihood that the ammunition ordered will still be in stock so it can be reshipped. Customers who wait until UPS/FedEx makes a decision will most often have to take a refund as the product may have sold out, not to mention the time delay.
When an order is damaged during shipment, please email pictures and type a detailed description of the extent of the damage. We only reship or refund for the damage done to the ammunition, not the packaging, and only to the specific number of rounds damaged. We carefully pad and over-box all orders, but the weight of the ammo can sometimes cause damage to the cardboard packaging when handled roughly.
Shipping Protection does not cover theft once the order has been delivered to customers homes. The protection covers orders only while they are in transit. If you live in a high crime area, or are concerned about theft from your residence, please consider having your order shipped to a UPS Hub where it will be signed for and secure until you are able to pick it up.
Due to increased fraud, if you have not received your package, you must notify Velocity by phone or email within 48 hours of carrier confirmed delivery. We are not responsible for stolen packages after successful delivery.
Does Velocity Ammo sell reloaded Ammunition?
Yes Velocity does sell some reloaded Ammunition from vetted suppliers. The listing will be clearly marked for reloaded ammunition.
Does Velocity Ammo offer free shipping?
Any ammunition order over $200 qualifies for free shipping. All other merchandise purchased from our store will be charged for shipping. Velocity Ammo strives to offer quality ammo at the industries best prices, so generally we are unable to absorb the cost of free shipping.
Does Velocity Ammo offer discounts?
Yes, from time to time Velocity Ammo will run a special in the form of a discount code that gives our customers an additional percentage off discount. Please watch our Social Media pages and your email to find discount codes we may be offering.
Has my order shipped?
We pride ourselves on the speed of our shipping team here at Velocity. Orders placed in the morning usually ship out the same day or at the latest the next day under normal circumstances. In the case of high order volume, shipping may take longer than usual. As soon as your order is processed you will receive an email with a UPS tracking number attached, which will keep you updated on the status of your order.
How do I return an order?
Unfortunately, under most circumstances we are unable to take returns on ammunition once it has left the warehouse and is in the hands of the public because of liability reasons. However, if you happened to have received the wrong product or if your product is damaged let us know at info@velocityammosales.com. We will work quickly to correct our mistake or replace your product if possible.
Your claim must be reported to Velocity Ammo within 7 days from receipt of the shipment. Any claims outside the 7 days will be considered void and the sale will be final.
Can I change quantities or remove items from my order?
Yes, we are very willing to change quantities in orders or remove items totally if they were ordered accidentally or are not legal in your state for purchase as long as you get in contact with us before your order ships from the warehouse. Our shipping team is very good at catching and holding orders that seem like they may not be legal to ship to your state.
How do I navigate the website?
There are a couple ways to navigate through the Velocity Ammo website, under the banner there is a search bar for directly searching for a product you are looking for. The second way to browse is by clicking on the tabs on the left side of the screen. If you are on a mobile device, scroll down past all the featured products to the drop down tabs, which is where you will also find the search bar.
Does Velocity Ammo offer local pickup?
Velocity offers local pickup. Please place your order online, then call or email us with your order number to tell us when you will stop in to pick it up. Our address is 50 Joseph Mills Drive, Fredericksburg, VA 22408.
